All bookings are made subject to the following terms and conditions which form the basis of your contract with Dr Thomson's Tours and the person making the booking (by email or letter) agrees to be bound by them for him/her self and on behalf of all members of his/her party.
The person making the booking, ('the client') shall pay to Dr Thomson's Tours ('the Company') the required deposit of £150 / US$200 per person at the time of booking. The booking is not confirmed until the client receives written confirmation. The deposit is non-returnable in the event of cancellation by the client, the only exception being cancellation within 7 days of receipt of and dissatisfaction with these Booking Conditions.
(a) There may be occasions where a booking may have to be cancelled or altered to a material extent and the Company reserves the right to cancel, curtail or refuse any booking or to alter the cost or other arrangements due to circumstances or events beyond their control referred to in section (f). In such circumstances the client will be advised of the alteration in arrangements and, prior to the commencement of the booking, shall be entitled to withdraw from the booking and receive a refund of all monies paid. The Company shall then have no further liability. Alternatively, with the client's agreement, the Company may rearrange the booking on an alternative basis. If the company has to make a material alteration to, or has to cancel a booking within 8 weeks of the commencement of the booking for reasons other than due to circumstances or events beyond their control as referred to in section (f) below, the client will in addition to the foregoing be given a nominal ex gratia payment as compensation, which payment shall be higher in the event that the material alteration or cancellation occurs within 14 days of the commencement of the booking. Material alterations shall not include delays in departure or other travel arrangements due to circumstances beyond the Company's control as referred to in section (f) below.
(b) The client shall indemnify the Company against all losses and/or damage whatsoever arising directly or indirectly from any act, default or omission of the client. The Company reserves the right to remove a client from a tour if their behaviour is antisocial and causing problems for others.
(c) The booking is made subject to the terms and conditions of the persons, firms and companies who provide the services relating to transport, facilities and accommodation and all bookings with the Company are subject to the terms and conditions imposed by them.
(d) The Company accepts responsibility for ensuring that all component parts of the inclusive booking which the client makes with the Company are supplied to the client as described in the Company's brochures and to a reasonable standard. The Company accepts responsibility for acts and/or omissions of its employees, agents, subcontractors and suppliers save that the Company shall not be liable for personal injury, illness or death except as provided in section (e) below.
(e) Subject to the other provisions of this paragraph the Company will pay to the client the equivalent of such damages as they would be entitled to receive under English law in an English Court for any personal injury to the client, including illness or death, caused by the negligence as understood in English law, of the employees or agents of the Company or of any of the Company's suppliers contracted or sub-contracted by the Company to provide any part of the arrangements for the booking as described in the brochures, providing that they were acting within the scope of or in the course of their employment when the accident happened. The Company accepts no liability for air, rail or sea carriers performing any domestic, internal or international carriage of whatever kind; where transport is by air, sea or rail, the Company's obligations and liabilities are limited in the manner provided in the relevant International Conventions. The Company will make payment provided the injured client (1) notifies the Company of any claim for personal injury within 28 days of his/her return from the booking; (2) assigns to the Company any rights against the supplier or any other person or party the client may have relating to the claim, and (3) agrees to cooperate fully with the Company should the Company or its Insurers wish to enforce those rights which have been assigned to the Company or to which the Company are subrogated.
(f) The Company is unable to accept responsibility for any aspect of the booking or any matters or claims in connection therein effected by matters over which they have no control, including but not limited to war, or threat of war, civil commotions or strife, hostilities, strikes or other industrial disputes, natural or nuclear disaster, fire, Acts of God, terrorist activities, technical problems with transportation, closure of ports or ferries or terminals, quarantine, epidemics, weather conditions, Government action, alteration or cancellation of scheduled services or other similar events outside the control of the Company. If such events either delay, shorten or extend the booking or compel a change in or cancellation of the booking arrangements, the Company can not accept liability for any resulting loss, damage or expense.
The deposit paid will be deducted from the invoice and the balance is normally due 8 weeks prior to the commencement of the booking. Payment in full is required at the time of booking for bookings made less than 8 weeks prior to the commencement of the booking. If we do not receive full payment on time, we have the right to treat your booking as cancelled by you; in this event you will forfeit your deposit. It is not possible for refunds to be made if the client arrives late or leaves early for any reason.
(i) If the client wishes to cancel the booking this must be done in writing. If the client cancels after confirmation has been sent out but before the due date of the final balance the deposit will be forfeit [see Section 2 above] If cancellation is received within 8 weeks of the commencement of the booking the additional following scale of charges apply: 28-56 days prior to the commencement of the booking 33%, 15-27 days 66%, 1-14 days 80%, on or after the day of commencement of the booking 100% of the total cost of the booking.
(ii) If one or some members of a larger party who have booked a tour together cancels, then the Company may need to recalculate the amount due from the remaining clients if the funds due will no longer meet the fixed costs of delivering the tour.
(iii) Should it become necessary for the Company to cancel a booking, for whatever reason [save for that outlined in 6 (ii) above], we undertake to offer the client a comparable alternative or where this is not available or acceptable, a prompt refund of all monies paid by the client. The amount of such refund shall not exceed the amount paid to the Company.
Transport by chauffeur-driven car, minibus, or coach is provided by third parties. Our daily fee covers the Guide’s time, and all advance organising - tour planning, and the provision of accommodation and transport. All tolls, parking, and any driver’s overnight costs (room & evening meal) are included in our prices.
All tours which last for more than 24 hours and include at least two elements (e.g. travel & accommodation) will be automatically handled under the terms of the EU Package Travel Regulations 1992 - viz: all monies for such tours will be paid into a Trustee Account until the tour is completed. Monies are only released to the company by signature of the Trustee once the tour is satisfactorily completed.
Information and prices in the Company's brochures are correct at the time of going to press and the Company cannot be held responsible for any changes which occur outside our control. We shall do what we can to maintain prices but reserve the right to vary them due to fluctuations in the exchange rates, increases in fuel prices, increases in VAT or TVA, government action and increases levied by the companies providing transportation or accommodation. In any event we will absorb increases up to 5% of the total cost and we will only pass on extra costs if the surcharge exceeds 5%. If the increase in price exceeds 10% the client will be entitled to cancel with full refund of all monies paid excluding insurance premiums and alteration charges. Should you decide to cancel for this reason you must do so within 14 days of the date printed on the invoice.
This Agreement shall be governed by the Law of England and Wales in every particular, including formation and interpretation, and shall be deemed to have been made in England.
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Website design by Joseph Thomson
Last updated October 2017
Bethany, 37 The Crescent
Canterbury, Kent, CT2 7AW
Dr Thomson’s Tours